How do I get a bank letter? I've called quickbooks, and the said they would send it...never did. I can't get through to green dot. This is holding my business back. Help.

I appreciate the steps you've taken to obtain your bank letter, Jenna. I can see the challenges when you can’t connect with Green Dot, especially given the importance of this matter for your business. However, I recommend following up with our QuickBooks Live Support team to track the status of your request.

When you do, it can be helpful to provide details from your previous interaction, such as the date and time of your call. This can expedite your request.

1. Sign in to your QBO company.
2. Select the Help icon and proceed to the Search tab.
3. Key in a question or topic from the designated field, then click Contact Us at the bottom of the Help panel.
4. Choose Chat or Callback.

You can also call the number on the back of your Green Dot card to connect with them directly and request the bank letter.

To prevent your chats or calls from being disconnected, I recommend checking our support hours for prompt assistance: Get help with QuickBooks products and services.

Here are some resources you can visit to learn details about QuickBooks Checking, including envelopes and mobile check deposits:

• Learn more about QuickBooks Checking.
• Use mobile check deposit with QuickBooks Checking.

Please comment on this post if you have other concerns or follow-up questions about payment processing or utilizing QuickBooks for your accounting needs. The Community team and I are always here to help.