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southerncharmref
Level 1

How do I handle/enter a refund receipt from where I returned supplies to Home Depot?

 
1 Comment 1
MichelleBh
Moderator

How do I handle/enter a refund receipt from where I returned supplies to Home Depot?

Hello, @southerncharmref.

 

I'm here to ensure you're able to enter a refund to your Home Depot in QuickBooks Online (QBO). 

 

If Home Depot is a customer, you can enter the amount by using our Refund Receipt features in your product. I'm happy to provide detailed steps to accomplish this. 

 

Here's how: 

 

  1. Go to the +New icon on the left side. 
  2. Click Refund Receipts under Customers
  3. Choose the customer's name in the drop-down arrow.
  4. In the Refund From ▼, select the bank you deposited the payment for the invoice to.
  5. Add the items in the Product/Service box, then enter the amounts. 
  6. Tap Save and close

 

For more details, check out this article: Record a customer refund in QuickBooks Online.

 

On the other hand, if it's a vendor, then I'd recommend using the Vendor credit (VC).

 

Here's how: 

 

  1. Select + New, then hit Vendor credit
  2. Choose the vendor's name in the dropdown. 
  3. Pick the product either in the Category details or Item details
  4. Tap Save and close

 

After that, let's go to the Bank Deposit page to transfer the amount. Let me show you how: 

 

  1. Go to the New tab, then hit Bank Deposit
  2. In the Account drop-down menu, select the account where you got the refund.
  3. Choose vendor's name in the Received from the box. 
  4. Pick Accounts Payable in the Account drop-down. This way, VC ties to the refund. 
  5. Select the Payment method and enter the amount. 
  6. Hit Save and close

 

The last step to do is to create Pay Bills to keep your vendor expense accurate. 

 

Here's how: 

 

  1. Choose +New, then select Pay Bills
  2. Select the bank deposit you just created. You’ll see the amount of the vendor credit in the Credit Applied field. The Total payment should be $0.00.
  3. Tap Save and close.

 

For the complete instructions, visit this article: Enter a refund from a vendor

 

You can always open the Transaction List by Vendor Report, then under the Transaction Type box, select Vendor Credit. This way, you can track or manage the data. For more details about customizing reports, check out this page: Customize reports.

 

But if you're referring to something else, please notify me as soon as possible so I can present you with an accurate resolution. 

 

Lastly, I'd encourage you to visit these pages about multiple reports available in QBO and handling vendor or customer transactions. 

 

 

I'll be waiting for your response. Keep safe. 

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