cancel
Showing results for 
Search instead for 
Did you mean: 
katherinecrouch6
Level 1

How do I resync my Chase credit card? This morning it only showed transactions since December 2020. When I disconnected and reconnected it now goes back only to Feb.

 
1 Comment 1
RenjolynC
QuickBooks Team

How do I resync my Chase credit card? This morning it only showed transactions since December 2020. When I disconnected and reconnected it now goes back only to Feb.

Thanks for making us aware of your situation, katherinecrouch6.

 

I'll give a brief overview of what might have happened.  

 

When a bank stops updating new transactions, it might be because of some maintenance updates from the bank's end. What you can do to get those transactions updated again is to refresh the connection by going to the Gear > Bank accounts > Refresh all.

 

If you've deleted the account by clicking the trash icon, it will delete all of the related transactions. This is why you only see some of the recent transactions after reconnecting the account.

 

To get all of the transactions added back in the Transactions page, you have the option to add them manually. Here's an article for the step by step instructions: Add older transactions to QuickBooks Self-Employed.

 

I'll also add these articles to learn more about deleting and connecting a bank account in QuickBooks Self-Employed: 

 

For any follow-up questions or other concerns with your QuickBooks Self-Employed account, please let me know in your reply. I'd be happy to help you out again. Take care!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us