Normally, QuickBooks automatically charge an account on the day of renewal.
Since QuickBooks Community is a public forum, we don't have the available tools that could check your account. However, you can reach out to our QuickBooks Online customer support. This way, they can review your subscription details and verify the cause of this issue.
Click the Help icon.
Hit the Contact Us button at the bottom.
Enter your concern in the description, then click Let's talk or Continue.
Select Get a callback.
Click the Help menu in the upper-right hand corner.
Type in "Talk to a human", then press Enter.
Look for I still need a human and click on it.
Click Contact Us.
Select between Send a message, Schedule an appointment, or Get a callback.
Please check out our support hours to ensure that we address your concerns on time.
If you have further questions or concerns, feel free to reach back out anytime. I'll be more than happy to help. Keep safe.