How do I update banking information, when I try to log on to my bank it says they are having technical difficulties. I call the bank and problem is not on their end???

Let's perform some steps to help you fix the issue, beverleywalker19.

Sometimes, your browser is full of frequently accessed page resources that cause some unusual responses. To isolate this, you can try logging into your QuickBooks Online (QBO) account in a private window (incognito).

Here's are the shortcuts:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari)
  
  

Once signed in, you can update your bank information and check if it's successful. If so, you can clear your browser's cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers. 

For more information, you can browse some of the helpful articles so you'll be guided in QuickBooks Online.

Feel free to let me know if you have any other concerns in updating your bank information. The Community is always here to help you all the time.

This didn't work. I have tried everything and still can't update banking information!

This didn't work and I have tried everything! 

Hi @beverleywalker19,

Thank you for your prompt reply.

Since you already went through the steps provided by my peer @MariaSoledadG above, I suggest you contact our Technical Support team for further assistance. They can investigate why your online bank account isn't updating at this time. 

See this article for the steps: QuickBooks Online Support. Take note of our Technical Support team's operating hours, so you know when they're available. 

You can also take a look at this article: Manually upload transactions into QuickBooks Online. It has the steps on how you can manually import your bank transactions to your QuickBooks Online (QBO) company. This way, you can keep your bank balance up to date while you get this issue resolved.

I'll be around if you have other questions about your online bank account in QBO. Post a reply, and I'll get back to you.