I appreciate you reaching out for support here in the Community. I'd be happy to help you with creating a bi-weekly recurring transaction.
There are just a few steps to create a recurring transaction. Here's how:
1. Click the Gear icon in the top right corner.
2. Choose Recurring Transactions, under the Lists column.
3. Select New, and then choose the Transaction Type.
4. Enter a name for the template.
5. Choose the Type.
This article offers details on what each type will do, and more information on setting up recurring transactions: https://quickbooks.intuit.com/community/Income-and-expenses/Create-templates-for-recurring-transacti....
You'll now be able to set up recurring transactions and schedule them for whenever you need. Please don't hesitate to reach out to me if you have any other questions. Take care.
Hello there, @harrisondev.
Thank you for sharing the screenshot. However, there is an ongoing investigation INV-39832 on setting up a bi-weekly recurring transaction. Our developers are now looking into what might have caused this issue.
In the meantime, I suggest calling our Customer Care Support. This way, you'll be included in the list of affected users and updates will be sent to you via email regarding the progress of the investigation
For your future reference, you can use this article for future issues or concerns. Help articles.
If you have any other questions, please don’t hesitate to leave a comment below. Have a great day!
Not sure if you resolved this issue, it is a while ago lol, but I have just found a way to do this. If you choose weekly from the first column and then 2 weeks from the next, you should get a bi weekly recurring transaction :-)
Hey there, @quebec.
Thanks for following the thread.
Please know that our engineering team is working diligently to get this resolved. If you're continuing to have this issue, I recommend contacting our technical support team. This way, they can add you to the open investigation, and you will receive email updates and be informed when the issue is resolved. I've included the steps below to connect with technical support.
1. Select Help (?).
2. Hit Contact Us at the bottom.
3. Enter your concern, then click Let's talk.
4. Choose the way you wish to speak with support (Chat, Callback, Etc.).
Please let me know if you have additional questions or concerns. You can reach out to the Community at any time. Take care!
I've checked with the INV provided by my colleagues above the investigation has already closed. Let's perform some basic troubleshooting to fix it. We'll start logging into your account through a private browser. It's the best spot to identify web issues. These are the shortcut keys:
If it works, let's clear the browser's cache. This helps remove its stored cache so QuickBooks will perform efficiently. If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks.
However, If you get the same result while using a private or a different browser, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.
I've also attached an article for more information about schedule a recurring transaction and use an existing recurring template before the scheduled date, you may use this article: Schedule recurring transactions created with a template.
Please know you can continue to reach me here with any additional questions. Thanks for coming back to the Community, wishing you continued success. Stay safe!