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jenwaltzer
Level 2

How do you match a bank feed deposit that combines refunds with the deposit?

If I try to match the deposit I am only given deposits. I've issued a refund receipt for the refund, but it doesn't show up in the match list. I am very frustrated. I've called support several times for this issue and it just seems that my AR gets screwed up each time. Example: Customer A pays $500, Customer B pays $2,000, and I have issued a refund (or reversed a transaction) in QuickBooks Payments for $400. The bank feed shows a deposit for $2,100. When I click on match I only get the two deposits, but not the refund. How do I make this work?

3 Comments 3
ReyJohn_D
Moderator

How do you match a bank feed deposit that combines refunds with the deposit?

I'm here to ensure you're able to match the bank feed deposit and refund amounts in QuickBooks Online (QBO), @jenwaltzer.

 

Let's ensure that the refund receipt is associated with the bank account selected. This way, it will show on the Match Transaction screen. You can check the transactions to verify the bank and make an update if needed. 

 

Also, you can categorize your bank transactions to prevent duplicates.: Assign, categorize, edit, and add banking transactions.

 

Get back here in the Community if you have more questions about managing bank transactions or other QuickBooks-related concerns. I'll be here to lend a hand. Take care and stay safe always.

 

jenwaltzer
Level 2

How do you match a bank feed deposit that combines refunds with the deposit?

I'm afraid this isn't working. The refund receipt DOES NOT show on the Match Transaction page - I wouldn't have a problem if it did.  In the refund receipt I have it marked as Payment method: QuickBooks Payments - Credit Card, and Refund From: Checking account. (We only have one bank account, and one credit card, so there is no issue with having the wrong account here. Changing the payment method doesn't make a difference.) Payment date range for the matching transactions is correct. This has been a source of continual frustration for me. Any other suggestions?

MaryLurleenM
Moderator

How do you match a bank feed deposit that combines refunds with the deposit?

Thank you for the clarification, jenwaltzer.

 

I suggest contacting our QuickBooks support. They'll be able to check your account further.

 

Here's how:

  1. Click the Help icon.
  2. Select Contact US on the pop-up.
  3. From the How can we help? field, enter your question.
  4. Choose Continue.
  5. Choose either of the following to contact us: Get a callback or Start messaging.

You can also refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

 

I'll be here if you have other questions.

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