A while back QBO decided to change the order of my bank accounts on the Banking page. I had purposely named accounts in a way to ensure that the most consistently used account would be first alphabetically. That worked for nearly 6 years. Then one day QBO change the order the accounts appeared on the Banking page. My account the starts with the letter "B" was now after the account that started with the letter "Q".
* I tried to "Reorder Accounts" using the drop down in the top left of the banking page, but the next day they were moved back Out Of Order.
* I tried renaming the account that started with a "U" to be "A_U...". I still had to use the "Reorder Accounts" button to move the "B" account to the left of the page. The next day, the "A_U" account was first on the left.
* I tried renaming the account that started with a "U" to be "Z_U...". Once again, I had to use the "Reorder Accounts" button to move the "B" account to the left of the page. The next day, the "Z_U" account was first on the left.
This is completely ridiculous. My cache and cookies clear every evening when I log out and my browser is fully up to date..
NOTE: I have stated that:
1) Everything was right until one day...
2) I tried to use the program the way it appears to be intended, and that did not work.
3) My browser is updated, and my cache and cookies clear every day but the problem continues
THEREFORE:
If someone from QBO comes to this thread and posts some garbage canned answer about "clearing cookies", and/or using a "private window" or "another browser" it will be clear evidence that Intuit just thinks we are all stupid, and that their support staff is either AI, or completely incompetent.
It would be nice if they admitted their faults and just corrected the issue. I fully expect the canned answer.
