Hey there, support1. I have some information to share with you about why payments sometimes won't show up in your bank account.
If this is the first set of transactions you've processed through a QuickBooks Payments account, your funds will be held for five business days. If Intuit is in need of anything during or after this review, you'll receive an email. I'd recommend keeping an eye on your inbox for any communications about funds on hold reviews.
There's also the normal processing time frames to obtain the money from a customer, then send the deposit to your bank. When you process a card, it will approve or decline right away. If one is approved and there's no reason for the money to be under review, we'll forward the funds to your bank once the batch closes.
An ACH payment can take up to five business days to receive from your customer's financial institution. Just like with a card, Intuit sends a deposit to your bank once the funds have been successfully received. If it declines for any reason, we'll send you a check writer return notification about the reject code from your customer's bank.
If a batch is processed before 3 PM PT, the money will be sent to your bank that same day. If transactions are processed after that time, they'll be deposited with the next day's batch. Once the funds have been sent to your financial institution, normally you'll see them within two to three business days. If a reject occurs, our deposit attempt will be returned to us and we'll notify you by email of what's taken place.
Here's a few helpful resources which provide further information about processing transactions, funding time frames, and funds on hold reviews:
I'm here to help if you have any questions. Have yourself a great day!
