KEEP GETTING ERROR CODE 108 WHEN TRYING TO UPDATE MY QUICKBOOKS ONLINE PLUS. I HAVE GONE TO MY BANKS WEBSITE AND DO NOT HAVE NEW MESSAGES OR ALERTS. ALSO HAVE GONE TO MY BANKS SITE THREW THE MOBILE APP AND STILL NO NEW MESSAGES OR ALERTS. HAVE CONTACTED TEH BANK NO ISSUES ON THE BANKS SIDE OF THINGS. THNKS FOR ANY ADVICE OR SUGGETIONS
Hi there, DIESEL DAVE.
I appreciate the details that you've provided about the actions that you've taken to get this error resolved. Let's get this sorted out.
Error 108 means there's a message on your financial institution's (FI) website that requires action from you.
This includes the following messages:
To resolve this error, you'll need to sign in to your bank's website and dismiss or act in to all the notifications. If you don't happen to see your notifications, you may need to disable your pop-up blocker.
Once all messages are acknowledged, please go back to your QuickBooks and run an update.
Click on Banking on the left pane.
On the Banking page, select Update.
You'll be back up and running in no time. Please let me know if you have any other questions. Have a great day.
Hey there, @JAB138.
Thanks for getting back to us and letting us know you tried out the steps that my peer @BettyJaneB previously sent. I'd be glad to help point you in the right direction.
Since Community is a peer user forum, I won't be able to check your account without asking for sensitive information. For security purposes, it would be best to contact our Customer Care Team to ensure that you'll be able to update your bank account. Agents have the necessary tools, like screen-sharing to get you back up and running.
You can get our most-up-to-date contact number here: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.
Also, you may find this article helpful: https://community.intuit.com/articles/1145528-enable-pop-ups-for-quickbooks-online-resource-hub.
I'd be glad to provide further assistance should you have any questions. Wishing you and your business continued success.
Hi, I've enabled pop-ups in IE and there is no message to action.
Please advise how to resolve this issue - it is a deal breaker for using your software. Sage is beckoning.
I can see that you called through to our support team earlier - your case was added to an investigation and so we unfortunately do not have any update for you. You will of course be contacted with any updates on this through email as soon as they happen.
I have the same problem and it is very frustrating - in all honesty it would be quicker to manually type in the transactions. Quickbooks could do with putting some effort in to sorting this problem out - like being able to still log in without reading the messages which might require liaising with all major banks to ensure the banks allow such logins from their end. Right now I suspect the situation is not acceptable to many more Quickbooks users than is reflected here
I would call QuickBooks Customer Care Support so we can escalate this and create a case for you.
Go to (?) Help, and then Contact us to speak with one of our phone agents.
Also, please try logging in to your bank's website and dismissing all notifications. Sometimes, disabling notification fix error 108.
You can always reach out to us anytime if you have more questions.
Ok here's what they're not telling you. I have the same problem and have my bank investigating it. I would suspect your bank uses the Jack Henry online banking platform. They recently upgraded the security, this is the problem. I have yet to get it resolved yet.