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equilateral
Level 2

How to fix? I have 2 accounts with Intuit, QBooks and Mint. Whenever I access my bank through QB, I lose connection in Mint. Then visa versa when I try to fix in Mint.

 
6 Comments
Fiat Lux - ASIA
Level 15

How to fix? I have 2 accounts with Intuit, QBooks and Mint. Whenever I access my bank through QB, I lose connection in Mint. Then visa versa when I try to fix in Mint.

Try open your QBSE account on primary browser, and open your Mint account on private/incognito  browser. 

equilateral
Level 2

How to fix? I have 2 accounts with Intuit, QBooks and Mint. Whenever I access my bank through QB, I lose connection in Mint. Then visa versa when I try to fix in Mint.

Unfortunately I am using the apps, so this solution does not work for me. 

equilateral
Level 2

How to fix? I have 2 accounts with Intuit, QBooks and Mint. Whenever I access my bank through QB, I lose connection in Mint. Then visa versa when I try to fix in Mint.

Unfortunately I am using the apps, so the solution does not work for me.

AlcaeusF
Moderator

How to fix? I have 2 accounts with Intuit, QBooks and Mint. Whenever I access my bank through QB, I lose connection in Mint. Then visa versa when I try to fix in Mint.

Welcome to the QuickBooks family, @equilateral.

 

We want to help you with the banking feature in QuickBooks Self-Employed. However, I need more clarification about the issue you're having on your end.

 

Is it the connection of your bank account that gets disconnected in QuickBooks when you successfully connect in Mint? Any additional information will help ensure a timely solution.

 

Also, please know that the ability to connect to multiple Intuit products will depend on your bank. Once they approve Intuit to collect bank data, you should be able to use them in QuickBooks and Mint.

 

It would best to reach out to them first and verify about the matter. In case the issue persists, I suggest your proceed with contacting our QuickBooks Support Team.

 

Please follow the steps found in this article to reach them (scroll down to QuickBooks Self-Employed): Contact Support.

 

For additional reference, I've also attached some articles you can use to learn more about the banking feature in QuickBooks:

 

 

Please know that I'm just a post away if you have any other questions. Have a great day ahead.

FourLeafCulver
Level 1

How to fix? I have 2 accounts with Intuit, QBooks and Mint. Whenever I access my bank through QB, I lose connection in Mint. Then visa versa when I try to fix in Mint.

I am also having this issue with Citi. In either app I can correctly connect. However when I go back to the other app it says that it can no longer connect. Do I need to reach out to Citi for this?

ReymondO
QuickBooks Team

How to fix? I have 2 accounts with Intuit, QBooks and Mint. Whenever I access my bank through QB, I lose connection in Mint. Then visa versa when I try to fix in Mint.

Thanks for bringing this to our attention, @FourLeafCulver.

 

It could be that there's an internal issue within the apps that are causing the banking error. This is the reason why you're unable to connect with them simultaneously.

 

Let me provide you some quick steps to fix this issue.

 

First, let's clear the app data. There are two places to clear app data and remove cached data:

 

In the QuickBooks Online app:

 

  • Android: From More Options ⋮, click Settings, and select Refresh Data. Then, choose Yes.
  • iOS: From the Menu ☰, click Help & Feedback, and select Refresh Data. Then select Refresh.

 

In your device Settings:

 

  • Android: From your device's Settings, select Apps (varies by device). Choose QuickBooks app from the list, then select Storage. Finally, select clear data.
  • iOS: From your device's Settings, click Setting General iPhone Storage and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, click Offload App.

 

If you're still getting the error, you can power down and restart your device, or uninstall and reinstall the app.

 

If all the troubleshooting steps provided above didn't work, it would be best to reach out to our QuickBooks Online Support Team, or the Citibank support instead. They have the special tools to help conduct a deeper investigation of what's causing this behavior.

 

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QBO, don't hesitate to visit us back. We'll be happy to help.

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