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There are some reasons why you're unable to connect your bank in QuickBooks Online (QBO). I've listed them below:
All you need to know about connecting a bank account in QBO can be found in this article: Find your bank account when you connect to online banking.
When reconnecting an account in QuickBooks Online (QBO), make sure you enter the correct bank name or URL. Otherwise, you'll want to check with your Financial Institution's website and verify if there is any message that requires action from you. Once you've done so, try reconnecting your Comdata account back.
Here's how to link your account:
Read through this article for more details about Connecting and adding bank and credit card accounts to QuickBooks Online.
You might also want to visit this article for your next task after connecting your bank account to QBO: Categorize and match online bank transactions in QuickBooks Online.
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