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Level 1

How to reliad QB? laptop repair lost program

2 Comments 2
Community Champion

How to reliad QB? laptop repair lost program

You are asking this and tagged as a QBO (online) issue. Simply open your browser of choice (Chrome is preferred) and navigate to sign in and you should be back where you started.


If you instead meant you lost the program for desktop QB, navigate to and log in to your account and download your paid for program. Unless your hard drive was wiped your company file should still exist on your computer although you may have to browse for it. Or use a recent backup

Tori B
QuickBooks Team

How to reliad QB? laptop repair lost program

Hey there, @inkribbons


Thanks for reaching out to the Community for support. I understand how frustrating it can be when running laptop repairs causes you to lose your QuickBooks, but don't sweat. I can show you how to install in just a few simple clicks. 


To clarify, are you using a Windows or Mac computer? I've included the steps to install using a Windows computer below, along with a link for additional steps to install using a Mac computer. 


Install Link for both Windows and Mac:

  1. Double-click the file you downloaded to launch the installer.
  2. Click on Next, then choose Agree & Install.
  3. Wait for the installer to run the rest of the way through.
  4. Hit Finish.

To see more details and the steps to install using Mac, check out QuickBooks App for Windows and Mac: General support


That's all there is to it. Please let me know if you have further questions or concerns. You can reach out to the Community at any time. Take care and have a fantastic week! 

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