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ellie26
Level 1

How to troubleshoot this error: "We can’t connect to Silicon Valley Bank - SVB Online Banking right now"

 
1 Comment 1
MsNorthPND1881
QuickBooks Team

How to troubleshoot this error: "We can’t connect to Silicon Valley Bank - SVB Online Banking right now"

Thank you for reaching out. I understand you’re experiencing an issue connecting to Silicon Valley Bank's Online Banking, ellie26. To assist you further, In the meantime, you can reach out to our Live Support Team for further assistance and updates regarding this issue. They'll gladly guide you through the next steps.

 

Here’s how you can easily get in touch:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help icon.
  3. Go to the Search tab and select Contact Us.
  4. Describe your issue, then click Continue.
  5. Choose how you'd like to connect Chat with us directly, Schedule a callback at a time that works best for you, or Request that we call you.


For convenient support, check their support hours using this link. If you’re still having trouble connecting your bank, you can manually upload your transactions into QuickBooks Online as an alternative.

 

Feel free to contact us if you need any additional help with bank connectivity. It’s been a pleasure supporting you today! Let us know if there’s anything else we can assist you with, and have a wonderful day!

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