Hi @RobinE1150.
Thanks for reaching out to the Community about undoing a reconcile.
The "undo" feature for reconciles is exclusive to the QuickBooks Online Accountants version. To undo a reconciliation, you must open the client's company file from QBOA (signed in as an Accountant user), then open the account, locate the reconciliation, and undo it.
Here are the steps:
- In QuickBooks Online Accountant and signed in as an accountant user, select the client from the drop-down list on the Toolbelt to open the client's company file.
- Select the Gear icon on the Toolbar.
- Under Tools, select Reconcile.
- On the Reconcile an account page, select History by account.
- On the History by account page, select the Account and Report period to locate the reconciliation to undo.
- From the Action column drop-down list, select Undo.
- When prompted to confirm, select Yes.
- In the final confirmation window, select Undo.
- Select Ok.
For more information about how to undo a reconcile, click here.
If you have any other questions about this feature, please feel free to reach out.