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Join nowQB doesn't always behave properly just after install without a computer restart.
Try restarting your computer. Then try again.
Hi there, guimares_account.
Welcome to the Community. I'm happy to offer my assistance to keep your account from freezing up.
Here are the possible causes when the program is frozen:
We'll want to run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help us identify any component issues related to your QuickBooks Desktop.
Here's how:
You can check out this article for more detailed steps: Solutions for when QuickBooks has stopped working.
If the issue persists, I recommend reaching out to our customer support team. This way one of our agents will able to pull up your account in a secure session and check the root of freezing.
Keep in mind some options are only available at certain times. You can contact us every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.
Please let us know if you have any other questions with QuickBooks Desktop. We're always here to help.
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