cancel
Showing results for 
Search instead for 
Did you mean: 
kbacon
Level 1

I am deleting a bank downloaded transaction from the register. After deleting, getting out of the account and returning, it comes back. How do I fix this?

 
7 Comments
vpcontroller
Level 11

I am deleting a bank downloaded transaction from the register. After deleting, getting out of the account and returning, it comes back. How do I fix this?

@kbacon

 

You will need to delete bank downloaded transactions from your QBO Banking tab (left Banking dashboard > For Review tab), not from the Bank Register.

 

You'll need to exclude the banking transaction first from the "For Review" tab before you can delete it. From the Banking > For Review tab, select the transaction you're looking to exclude by placing a check mark right next to it. Click on the Batch actions button at the top left, and click "Exclude Selected" selection. The transaction will then move from the For Review tab to the "Excluded" tab. From here, you can delete the transactions by selecting Batch actions, and clicking "Delete".

.

exclude_selected.png excluded_delete.png

Angie Kosins
Level 2

I am deleting a bank downloaded transaction from the register. After deleting, getting out of the account and returning, it comes back. How do I fix this?

I have excluded and deleted transactions multiple times  (and my balances and reconciliations are done & accurate, so I do need these transactions deleted!),  however, every time my bank feed updates, these transactions come back to my review tab. 

How can I fix this permanently??  Are all of these transactions just going to stay there forever?  My acct is reconciled and good as of today- would it help to delete the bank and re-add it because you get to select the date it's going back to?

Appreciate it!!

jamespaul
QuickBooks Team

I am deleting a bank downloaded transaction from the register. After deleting, getting out of the account and returning, it comes back. How do I fix this?

Hello, Angie Kosins. 

 

I hope you're having a fine day today. Good work on getting your balances and reconciliations accurate!

 

We currently have an investigation about the returning deleted bank transactions. Our engineers will roll out a fix as soon as possible. You can contact us so we can add you to the list of affected users.

 

To reach us: 

  1. Click the Help icon at the top right corner. 
  2. Hit the Contact Us button. 
  3. Enter "Deleted bank transactions keep returning to the For Review tab" in the box. 
  4. Click Let's talk
  5. Select Start messaging or Get a callback

You don't have to delete the bank and reconnect it again. You'll just want to leave the excluded transactions in the "Excluded" tab (without completely deleting them). 

 

You can also check out our Reports list while waiting for the resolution. I'm sure one of the reports can help you get a detailed view of your cash flows. 

 

When you're added to the list, keep on a look out from time to time for an email from our engineers for the fix. 

cardinalkpr
Level 2

I am deleting a bank downloaded transaction from the register. After deleting, getting out of the account and returning, it comes back. How do I fix this?

I have the same problem but once it doesn't show up in the feed to be excluded. Have tried changing it to different status like not cleared vs cleared but does not reappear on bank feed to exclude and just lingers there as a duplicate. 

 

I have tried clearing history, caches, cookies. 

cardinalkpr
Level 2

I am deleting a bank downloaded transaction from the register. After deleting, getting out of the account and returning, it comes back. How do I fix this?

By the way, this is why it cannot be excluded.  

"This transaction has been partially matched and cannot be excluded." After I try to resolve the difference in the amount it is removed from bank transaction feed and won't stay deleted from chart of accounts. After deleting it reappears asking to resolve partially matched transaction. 
 
cardinalkpr
Level 2

I am deleting a bank downloaded transaction from the register. After deleting, getting out of the account and returning, it comes back. How do I fix this?

Figured out that you have to try to delete the other duplicated instance of it. For some reason one of the 2 transactions will delete and the other won't. 

Jeff1956
Level 1

I am deleting a bank downloaded transaction from the register. After deleting, getting out of the account and returning, it comes back. How do I fix this?

I can't believe this has been going on for a few years and still isn't fixed!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us