I am doing a update but for some reason my citi payment is not pulling into the system. the balances are right form my bank to quickbooks but the payment to citi is not?

Hello @julie36,

Currently, we have an on-going issue where users, like you, are unable to update your transactions for Citi Bank. Rest assured that we've already informed our engineering team, together with Citi Bank, and they're in all hands working to fix this as soon as possible.

In the meantime, you can consider manually downloading and uploading your transactions so you can keep them tracked. To do so, you have to download first your transactions directly from your bank's website. Once done, here how you can upload your transactions:

1. Go to Banking.
2. Under Bank and Credit Cards, select your Citi Bank Account.
3. On the Update menu, select File upload.
4. Find and open your downloaded bank transactions.
5. Select Upload.
6. Click Finish.

In addition, here's an article you can read to learn more about how you can manually upload your transactions: Manually Upload Transactions into QuickBooks Online.

However, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates via email. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter Citi Bank Transactions in the What can we help you with? field.
4. Click Continue.
5. Select Message an agent or Get a callback.

Lastly, I've also included this helpful article that'll help you handle your bank transactions after uploading them: Categorize and match online bank transactions in QuickBooks Online.

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other questions.