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I am having problems download receipts from previous years

 
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QuickBooks Team
QuickBooks Team

I am having problems download receipts from previous years

Thanks for bringing this one to our attention, obisbarbeque.

 

We have an ongoing investigation where customers can't download the receipt from the previous year in the Reports tab. Our engineers are still working on the permanent fix.

 

Cases like this, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users. Just check out this article to reach out to them: Contact QuickBooks Self-Employed (QBSE) Support.

 

I have a link here where you can find articles about managing your business in QBSE: https://quickbooks.intuit.com/learn-support/en-us/get-started/07.

 

The Community will always have your back if you need a hand with importing transactions or any QBSE related. I'll be here to help.

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