Welcome to the community. @2chancehandiclea.
I there any specific error message you've encountered while trying to connect your bank to QuickBooks Online? If yes, please mention it in your reply. This can help us identify what causes the issue and provide you the best solution.
For the first time connecting your bank through QuickBooks, use this link for a video tutorial and a step by step process: Connecting your bank accounts to QuickBooks.
If you can’t find your bank on the list but still want to add your transactions to QuickBooks Online, you can manually upload bank transactions from a CSV file.
To explain how to use online banking and why you should connect your account, refer to this article: How to use Online Banking, Connect Bank Accounts, and Review your Bank Feed in QuickBooks Online.
Let me know if I can be an additional help. Feel free to post here in the Community, QuickBooks team is always here for you. have a great day.
