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Hi there, @ray-fairwayplumb.
Welcome to the Community. I can help you connect to your bank accounts in QuickBooks Online.
You can perform some troubleshooting steps to isolate and fix the issue. I suggest you start by updating each bank account manually in the Banking section.
Here's how:
If you get a bank error after following the steps above, please follow the detailed steps in this link (scroll down to Fix specific banking errors): What to do if you see a bank error or bank transactions won’t download.
I've also attached an article you can use to import bank data manually into QuickBooks: Manually upload transactions into QuickBooks Online.
Drop me a comment below if you have any other questions. I'll be happy to help you some more.
Thank you for your reply, Unfortunately, I don't even get the bank screen, it just says, (we can't get your data right now, we'll have it back up soon as we can. Check back later. I have been getting this for 3 days
Hi there, ray-fairwayplumb.
I checked our records and see that there's an investigation similar to what you're experiencing. It's best to reach out to our Customer Support Team so they can add you to the affected users. You'll receive updates about this to keep you informed.
The new "Help" menu interface:
For the old "Help" menu:
While the product team is investigating the error, you'll want to manually upload transactions into QuickBooks Online.
Keep on posting here if you have more questions. Stay safe!
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