I am not able to transport some credit card charges from my bank. When I upload the file it says it is not in the web format but it is! Can you help
Yes, I can help you in downloading these transactions to your bank, @lori-mohr.
It could be that there are formatting or mapping issues when you upload your files in QuickBooks. This is the reason why you're unable to download them.
Let's make sure that you're using the Excel Comma-Separated Values (CSV) file format when importing your bank transactions to QuickBooks Online. We also need to make sure that the file size doesn't exceed 350 KB. If your file is too big, shorten the date range and download your transactions in smaller batches.
Please be reminded that each bank formats its CSV files differently, so importing a CSV file may not be possible for every financial institution.