Connect with and learn from others in the QuickBooks Community.
Hello there, support38,
There are a few reasons why this is happening:
You'll want to check the filters on the reconciliation page. If it's still not matching the ones you have in your bank statement, you'll want to check the bank register versus the bank statement.
Check this article for the detailed steps: Fix issues when you're reconciling accounts in QuickBooks Online.
Let me know if there's anything else I can help you with.