cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I am trying to assign one "tag" to add to a transaction, but I'm not seeing any of the "tags" I have already created to select from. I'm only prompted to create new ones.

However, when I go to the "manage tabs" window, I see the 4 tags that have been previously created there. Just seems like a bug or very odd that they aren't accessible anymore within my transactions to select from.
1 Comment
Highlighted
Moderator

I am trying to assign one "tag" to add to a transaction, but I'm not seeing any of the "tags" I have already created to select from. I'm only prompted to create new ones.

Let's get this working so you can tag your transactions correctly, kaoacctgpro.

 

Something like this can happen if the page has been idle. We can press F5 on your keyboard to refresh the page.

 

If you're still unable to select any of the tags when adding or editing transactions, we can do a few troubleshooting steps. Cache is component that boosts the browser's processes. However, it can cause issues when piled up on your browser. Here's how to get rid if any cache related issues:

  1. Open a private browser and log in to your account. It uses but doesn't store cache.
  2. If you can add the tags successfully, we can clear the cache on your regular browser.
  3. Other supported browsers are good alternatives, too. Each of them uses different cache.

Give this a shot and let us know of the results. We'll be right here to further assist you.

 

 

Need to get in touch?

Contact us