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Level 1

I am trying to reconcile my accounts and My January beginning balance and ending balance are correct but my payment and deposit summaries are wrong. How do I fix this?

 
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QuickBooks Team

I am trying to reconcile my accounts and My January beginning balance and ending balance are correct but my payment and deposit summaries are wrong. How do I fix this?

Hello, @lvanderburg.

 

Thank you for joining here in the Community. I can help walk you through the steps on how to fix the payments and deposit summaries in your account. So that you can successfully reconciled the account without any problem. 

 

The first thing you'll need to do is click the Filter drop-down arrow to customize the data. Then, choose All in the Cleared status, Date, and Transaction Type

 

See the sample screenshot below.

 

After that, check the payments and deposits if they're correct. If the same issue persists, I recommend checking the Audit Log in QuickBooks Online. This way, you can see who made changes to your books.

 

Make necessary updates once you've verified that the transaction have changed in your account. After that, go back to the Reconcile page and to reconcile the account.

recons.PNG

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For the detailed guide, check out this article: Reconcile an account in QuickBooks Online.

 

Also, you can always run the Reconciliation report from the Reports menu. This lets you view the beginning, ending balances, cleared, and uncleared transactions within a reconciliation period. For more information, visit this article: How do I view, print, or export a reconciliation report?.

 

reportsss.PNG

 

Please browse through this article: Fix issues when you're reconciling accounts. This link guides you on how to resolve the reconciliation issues in the software. 

 

Let me know if you have follow-up questions. I'm always here to help. 

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