Hi varsani07,
I want to help you with your concern. However, Community is unable to access your account.
I recommend contacting our Technical Support team for further assistance. They can check your account thoroughly in a secure environment and investigate further the root cause of this connection issue.
Here’s how:
- Open your QuickBooks account and select Help (?).
- Click Contact Us.
- Enter your concern in the field and hit Let’s talk.
- Choose to Get a callback.
To make sure you received the assistance you need, I added this article about out support availability: Support hours and types.
Also, in case you’ll be needing related articles about managing your QuickBooks account, you can check this article: Help articles.
Come back to the Community if you need further assistance. I’m always ready to help.