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pierresconstruct
Level 1

I bought QB Plus but Projects doesnt show. HAs anyone else had this problem? How did You fix?

 
4 Comments 4
Kristine Mae
QuickBooks Team

I bought QB Plus but Projects doesnt show. HAs anyone else had this problem? How did You fix?

The Projects feature lets you track project income, expenses, and profitability, Pierresconstruct.

 

You'll have to turn on the option first so you can see and use it. Let me show you how:

  1. Click the Gear icon.
  2. Select Account and settings.
  3. Go to the Advanced tab.
  4. Click the Pencil icon in the Projects section.
  5. Turn on the feature.
  6. Click Save, then Done.

Once it's turned on, you can already create a project. For more information, you can refer to this article: Set up and create projects in QuickBooks Online.

 

We're just one post away. Don't hesitate to let us know if you have other concerns. Take care!

pierresconstruct
Level 1

I bought QB Plus but Projects doesnt show. HAs anyone else had this problem? How did You fix?

No it didn’t work because the project tab isn’t visible 

 

 

pierresconstruct
Level 1

I bought QB Plus but Projects doesnt show. HAs anyone else had this problem? How did You fix?

No. No project tab visible 

MichelleBh
Moderator

I bought QB Plus but Projects doesnt show. HAs anyone else had this problem? How did You fix?

Thanks for the quick reply, @pierresconstruct.

 

Let's perform some troubleshooting steps to help show up the Project tab on your new QuickBooks Online (QBO) Plus version. Sometimes, a browser full of cache and temp files can cause unexpected behaviors. With this, let's log in to your QBO account via incognito to isolate the problem. 

 

Here are the shortcut keys: 

 

  • Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)
  • Ctrl + Shift + P (Microsoft Edge)

 

Once you've logged in, re-check if it's already functioning well. If that works, please clear the cache of your regular browser. Using other supported browsers is a great alternative too. 

 

If the issue persists, I'd suggest communicating with our Customer Care Team. They have tools to access your account in a private session and investigate the root cause of the problem. 

 

Here's how: 

  1. Go to the Help button, then choose Contact Us
  2. Type your concern in the field and hit Let's talk
  3. Select Get a call or Start a chat, then submit the request. 

 

Our Customer Care Team is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays. Please call our support within our business hours to ensure we cater to your concerns immediately.

 

Once it's turned on, you can check the article provided by my colleague above for more details on how to set up and track project income, expenses, and profitability. 

 

I'd also added articles about how to use progress invoicing to create multiple invoices from a sing estimate. That way, you can invoice for partial payments throughout the project instead of asking for full payment at the beginning. 

 

 

You can leave a reply below how the call goes and if you have other queries. I'm always here on your back, ready to help. Take care!

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