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Level 1

I can not connect to my capital one card account

 
1 Comment
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QuickBooks Team

I can not connect to my capital one card account

Hello there, phillips-concret,

 

I've received a report that some Capital One users are getting error 105 or 8500. Thus, causing the bank not to connect with QuickBooks Online (QBO).

 

While our Product Team is currently investigating this behavior, a ticket is created to know the number of affected users. To receive updates from them regarding the issue, I recommend contacting our QuickBooks Online Care Team. They can pull up your account privately and add it to the investigation.

 

Here's how to get in touch with them:

  1. Log in to your QuickBooks account.
  2. Click (?) Help at the right top.
  3. Select Contact us to connect with a live support agent.
  4. Enter a brief discussion of your concern, then Let's talk.
  5. Choose a way on how to get in touch with them.

For now, you can manually import transactions from your bank to bring them into QBO. Let me show you how:

 

  1. Sign in to your credit card’s website.
  2. Follow your bank’s instructions for how to download transactions to your computer.
  3. In QuickBooks Online, go to the Banking menu, then select the Banking tab.
  4. Select the blue tile for the account you want to upload the transactions into.
  5. Click the small arrow ▼ icon by the Update button, then select File upload.
  6. Click Browse and select the file you downloaded from your bank, then select Next.
  7. From the QuickBooks account ▼ drop-down menu, select the account you want to upload the transactions into, then click Next.
  8. Follow the onscreen instructions on how to map fields, then click Next.
  9. When you’re ready, select Let's go.

Let me know if your situation is different by leaving a comment below. I'm always around to help ensure you're able to connect Capital One with QuickBooks.

 

Thank you and take care always!

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