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tongqiang7999
Level 1

I can not review transactions on the phone App for the American Express Business card, but ok for other credit cards. Is this a common issue?

 
1 Comment 1
Joesem M
Moderator

I can not review transactions on the phone App for the American Express Business card, but ok for other credit cards. Is this a common issue?

Hi tongqiang7999.

 

Since you're unable to review your American Express Business card transactions, let's refresh the account to get the data to be reviewed to appear.

 

Here's how:

  1. In the upper right corner, click the ellipsis.
  2. Select Settings & Help.
  3. Click Refresh Data.
  4. Choose Yes to confirm. 
  5. Close and reopen the mobile app and check if it's working fine. 
  6. Restart your phone. 

The following article contains more information on how to troubleshoot app issues:Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Also, visit this article for more details about the QBO mobile app: QuickBooks Online mobile app feature comparison.

 

 I'm happy to help if you have other questions about QuickBooks Online. Have a good one.

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