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Level 1

I can't connect additional PayPal account

Hi,
Probably somebody else has the similar problem. In the time to connect new PayPal account, when I press "Get permission" it started to go around green circle, but not proceed nowhere, just after time passed go out from session.

I have already tried with different browsers, cleaned caches, but without success. 

Thank you in advance for suggestions.

Solved
Best answer 10-26-2018

Accepted Solutions
QuickBooks Team

Re: I can't connect additional PayPal account

Hi there, miamionlinesupplier.

 

Thanks for reaching out to us. I want to make sure you’re able to connect your PayPal account in QuickBooks Online.

 

Are you trying to connect your PayPal account through the Connect to PayPal app or to QuickBooks Online? Currently, the option to connect more than one PayPal account is only possible through the bank feeds option in QBO.

 

Since no error comes up when connecting your account and the basic troubleshooting steps you’ve performed didn’t resolve the issue, I suggest contacting our Customer Care Team for further assistance. They have a screen-sharing tool that can help check your account and verify what’s causing the issue.

 

You can find our phone support’s number through this link: https://community.intuit.com/articles/1145770.

 

Feel free to reach out to me if you need anything else. I’m always here to help. Wishing you the best!

View solution in original post

5 Comments
QuickBooks Team

Re: I can't connect additional PayPal account

Hi there, miamionlinesupplier.

 

Thanks for reaching out to us. I want to make sure you’re able to connect your PayPal account in QuickBooks Online.

 

Are you trying to connect your PayPal account through the Connect to PayPal app or to QuickBooks Online? Currently, the option to connect more than one PayPal account is only possible through the bank feeds option in QBO.

 

Since no error comes up when connecting your account and the basic troubleshooting steps you’ve performed didn’t resolve the issue, I suggest contacting our Customer Care Team for further assistance. They have a screen-sharing tool that can help check your account and verify what’s causing the issue.

 

You can find our phone support’s number through this link: https://community.intuit.com/articles/1145770.

 

Feel free to reach out to me if you need anything else. I’m always here to help. Wishing you the best!

View solution in original post

Level 1

Re: I can't connect additional PayPal account

I am having the same issue, and have been told "there's a ticket open" and I'm on the update list. Their only suggestion is to put each transaction in manually. Very frustrating!!!

Moderator

Re: I can't connect additional PayPal account

Hello LindaG,

 

Thank you for contacting us about connecting a Paypal account.

 

We'll surely send you an email notification once we have a permanent fix. In the meantime, we’re asking for your patience and understanding while we’re continuing to work on this. We’ll keep you posted on this thread as soon as an update is received. 

 

I'll also give you an update here as soon as we have a resolution for this.

 

Please feel free to let me know if you need any assistance about QuickBooks Online. I'm always here for you. Have a good one.

Level 1

Re: I can't connect additional PayPal account

I am having the same issue to. The first part was October 2018, your post is November 2018, & this is March 2019.

 

Have they come up with a solution?

QuickBooks Team

Re: I can't connect additional PayPal account

Thanks for joining this thread, mhlh902.


Let me provide some additional information about the problem you’re currently experiencing with PayPal.


This has already been reported as an ongoing issue and our engineers are diligently working to fix this as soon as possible. While waiting for the permanent resolution, I recommend you get in touch with our QuickBooks Online Care Team.

 

They can add you to our notification list of affected users. You’ll be notified through email once an update is available.


Here’s how:

 

  1. Go to the Help at the top, then click on the Contact Us link.
  2. In the How can we help? window, enter contact support in the field box.
  3. Select Continue.
  4. Choose Start messaging or Get a callback.

I'll be updating this post once there's progress.

 

The information I provided should help you moving forward.


If there’s anything else that I can help you with, you can leave me a comment. I’ll get back to assist you further. Have a good one.

 

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