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Level 1

I can't connect my credit card to my account, I called Chase, and they are saying I'm doing everything right. Is there an issue with Chase?

 
48 Comments
Moderator

Hi philiptirone.  I'm here to help you connect your credi...

Hi philiptirone

I'm here to help you connect your credit card account within QuickBooks Online.

Are you getting any bank error codes when connecting to your account? If so, please check this article to resolve the error: Bank error codes for downloaded transactions. Let's try also performing a manual update in QBO to restore the bank connection with QBO. This will not create duplicate entries.

Here's how:

  1. Click Banking on the left panel.
  2. Select the credit card account from the Bank and Credit Cards dropdown menu. 
  3. Click the Update button.

If these troubleshooting steps don't work, please reach out to our QuickBooks Customer Care team. They have the required tools to investigate the banking connection issues. 

As a workaround, you can use WebConnect to import bank data into QuickBooks. You can refer to this link for more information: Can I upload bank transactions? Can I import more than 90 days of bank transactions?

Let me know how it goes by leaving a comment below and I'll get back to you as soon as I can. 

Level 1

Re: Hi philiptirone. I'm here to help you connect your credi...

I can't connect it either. It has been 33days. Worried about it

Moderator

Re: Hi philiptirone. I'm here to help you connect your credi...

Hello there, @thisisphil.

 

Thank you for posting in the QuickBooks Community. Let me share some updates about the Chase account's unexpected behavior in connecting into QuickBooks. 

 

Our online banking team is checking the connection between QuickBooks and Chase Credit Cards to see why the bank feeds are not updating and downloading data. The investigation is still ongoing.

 

In the meantime, we'll need to add you on the notification list so that we'll be able to communicate with you when a fix is available.

 

You can get our contact information through this link:​ Get help with QuickBooks Online.

 

We’ll definitely keep you posted once the Chase bank connection issue is resolved. Thank you for your patience.

Level 1

Re: Hi philiptirone. I'm here to help you connect your credi...

I am having the same issue, some of my chase accounts are linking, but not my Chase Ink Business Credit card.  I have tried 20+ times and it keeps saying:

 

Something unexpected happened and we can’t connect to Chase Bank.

Try again in a few hours. (590)

Level 2

Re: Hi philiptirone. I'm here to help you connect your credi...

Same issue here - can't connect to chase credit card or bank.  Been like this for over a month.  

Moderator

Re: Hi philiptirone. I'm here to help you connect your credi...

Thank you for joining us here in the Community, @minstertherapy1, and @dribgib.

I'd like to make sure you'll be guided to the right support.

 

Our Online Banking Team is actively partnering with Chase Bank to resolve this error. I’d encourage you to contact our phone agents and have them attach your case to INV-21930, so they can add your account information to the notification list. That way, our engineers can send you updates via email when they are available.


You can get our most-up-to-date contact number here: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

 

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful week ahead.

Level 1

Re: Hi philiptirone. I'm here to help you connect your credi...

I too can't connect my Chase Ink business card to my QBO  

For me it has been for 3 months.  When I open up my banking section of QBO and then click on my Chase Account.  The "UPDATE NOW" link doesn't appear anywhere.  Not sure if that is helpful or not but I would love to hear how to solve this when you figure it out! 

Thanks

The Clay School

Anonymous
Not applicable

Re: Hi philiptirone. I'm here to help you connect your credi...

Thanks for adding to the conversation, theclayschool,

 

I want to make sure you're getting the answer you needed with your banking issue.

 

Technically, all bank accounts connected for QuickBooks online banking should have the update option. In your case, it would be best to get in touch with our Quickbooks Online Support to get help isolating this unexpected behavior with your Chase account.

 

There they have the tools to check what's causing the connection hitch between your bank and QuickBooks. Also, they might have temporary workarounds to get your account up to date while implementing a solution for your bank connection issue.

 

Please let me know how this goes, theclayschool. You got me here to get you back on track. All the best!

Level 1

Re: Hi philiptirone. I'm here to help you connect your credi...

I'm having the same issue, and have for a week. Honestly, at some point we need to start asking ourselves why we're paying for a product that can't even perform the very basic functions for which we pay. I've been chatting with Quickbooks "support" for an hour now, and other than suggest everything I've already done, they've done nothing to help. "update" doesn't work. "reconnect" doesn't work. Unless the purpose is to repeatedly click buttons that do nothing. This is a huge disappointment.

Level 1

Re: I can't connect my credit card to my account, I called Chase, and they are saying I'm doing everything right. Is there an issue with Chase?

I am having the same issue and it still hasn't been resolved. It's been 31 days since it last was working correctly. I've tried everything that was suggested and have tried to update. This is a pain in the butt and is making my job 20x harder than it needs to be. I hope there is a solution soon! 

QuickBooks Team

Re: I can't connect my credit card to my account, I called Chase, and they are saying I'm doing e...

Hi there @mks86 and @RachelML,

 

I appreciate the steps you’ve taken in order to get your bank feeds up and running. Let me share some information about the issue you encountered.

 

The connection problem between Chase and QBO has been identified as an ongoing issue. Our Technical team is currently checking the server to see what’s causing the bank connection to stop working.

 

As of the time being, we’re investigating the cause to come up with a fix and we’ll provide you an update as soon as you’re added to the list of our affected users. Please contact our Customer Care Team for further assistance.


Here’s how you can reach them: https://community.intuit.com/articles/1145770.

 

In the meantime, we’re asking for your patience and understanding as we work on this. We’ll keep you posted once an update is available. 

 

Don’t hesitate to reach out to us if you have further questions. I’ll be here to help. Have a good day!

Level 2

Re: I can't connect my credit card to my account, I called Chase, and they are saying I'm doing e...

Still no fix?

Level 1

Re: I can't connect my credit card to my account, I called Chase, and they are saying I'm doing e...

I am having the same issue.  I just disconnected my accounts and when I try to re-add my Chase Credit Card, none of the Credit card accounts are even available in the list of options.

QuickBooks Team

Re: I can't connect my credit card to my account, I called Chase, and they are saying I'm doing e...

Hello dribgib, 

 

Thanks for turning to Community in looking for updates about this.

 

Our Banking team is still actively working with your bank to resolve the connection error you're experiencing. I know it's been a while, but I assure you, we are doing our best to get you back on track in no time.

 

Our next update for this is currently scheduled for Sat. December 01 01:00:00 GMT 2018. Since you're already added to our notification list, you should get an email about this on the said time. 

 

I'll also personally let you know through this thread once I receive a communication from the dedicated team that this has been fixed. 

 

Thank you for your continued patience. We'll be working hard to get your Chase Bank account connected to QuickBooks Online again. 

QuickBooks Team

Re: I can't connect my credit card to my account, I called Chase, and they are saying I'm doing e...

Hi rhushabhmehta, 

 

Thanks for bringing this matter to my attention. I'm here to make sure you can get the details you need and help you reconnect your account. 

 

Before you disconnected the Chase account from QuickBooks Online, did you get an error message when updating it? If so, we're currently having an online investigation about Error 590 when downloading transactions from this bank into the program. 

 

Our Banking team is working with your bank to fix this as soon as we can. To make sure you'll be added to our list of affected users, please contact us. One of our specialists can help sign you up and reconnect your account. 

 

Our most up to date contact details can be found here:

 

Get help with QuickBooks Online

 

Meanwhile, if you're not getting any errors, we might need to connect your account in a different way. The Chase bank is one of those first financial institutions which moved toward the new connection. 

 

You can check out this article for more information:

 

Bank Feeds Direct Connect FAQ

 

Since you're unable to reconnect, let's make sure your bank still allows you access to QuickBooks Online.  Here's how:

  1. Login to the Chase bank's website
  2. At top right, click the Profile & Settings icon
  3. Choose the Account Safe button from the list
  4. Scroll down to the Linked Apps and Websites section.
  5. Look for the QB icon and click the arrow to the right to show the List of Accessed Accounts
  6. From here you may add or remove access to individual accounts, or all accounts on Chase Banks website.

Once done, use the new connection to link the QuickBooks Online to your Chase bank. To do so:

  1. Go to Banking in the left navigation panel, select Banking. 
  2. Choose which bank account you want to update first. 
  3. Click the Update now link in the Your [bank's name] connection is getting an update message. 
  4. Follow the prompts to update. 

If you're unable to see this message from within QuickBooks Online, you'll want to do this directly in the bank's website. Here's how:

  1. Go to your bank's website again and login
  2. You'll see a message to update, click on it.
  3. Follow the instructions to update. 

After these processes, your transactions will download accordingly. 

 

Feel free to give these steps a try a let me know how the bank connection goes. Rest assured that I'll be with you until we get your bank transactions through. 

Level 1

Re: I can't connect my credit card to my account, I called Chase, and they are saying I'm doing e...

I checked on the Chase website that QuickBooks have access to all my accounts, but it hasn't updated for 48 days now. This VASTLY decreases the value of QBO.

 

I downloaded a .QBO file from Chase.com but in the process of uploading it the QuickBooks system gave a stern warning about causing duplicate updates and disconnecting the online connection, so I didn't proceed.

 

I tried (many times) to update and also to reconnect by editing the sign-in info, but persistently I just get a "Something unexpected happened and we couldn't connect to your bank." error.  So frustrating and unhelpful.

 

I checked the login information by going to Chase.com and logging in and that works fine (and I could download the QBO file, check that QuickBooks has access and everything else just fine).

QuickBooks Team

Re: I can't connect my credit card to my account, I called Chase, and they are saying I'm doing e...

Hi, xyzxxz.

 

Thank you for joining the thread and sharing your feedback. I value you and your business, so I'm here to get you pointed in the right direction for resolving this issue.

 

I appreciate you mentioned that you've already granted QuickBooks access to your accounts. At this time, our Banking Team is engaged with your bank to resolve this in the soonest time possible.

 

In the meantime, it would be beneficial if you download your bank transactions via WebConnect. With this, you should be able to continue working with them in QuickBooks and make sure your records are up to date.

 

While we're working on this, please contact our Customer Care Team so they can pull up your account in a safe environment and sign you up to receive updates about our progress as soon as they become available.

 

Here's how you can reach them:

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. Select Solving issues & error messages, then Banking.
  3. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.

Keep in touch if there's anything else I can do for you. I always have your back should you ever need assistance.

Level 2

I can't connect too

Have been going back and forth with quickbook reps and chase reps today...chase says they don't approve online quickbooks... only desktop version??.  that's useless to me as I need online.

I hate these updates/upgrades. If it ain't broke don't fix it.  Very frustrated

QuickBooks Team

Re: I can't connect too

Thanks for dropping by the Community, frustrated user.


I appreciate your input about Chase bank no longer supporting the online version.


To make sure we’re on the same page, I need to know the specific account you’re trying to connect in QBO. Any additional details you can provide will help us confirm this information with our Banking Team.

 

Thanks in advance. Looking forward to hearing from you. Have a good one.

 

Level 1

Re: I can't connect too

Thank you! My account is a Chase Business credit card ("United Club Card").

Level 2

Re: I can't connect too

Wow Chase dropped support for QBO? I just moved everything to Chase.... lol

QuickBooks Team

Re: I can't connect too

It's been my pleasure, xyzxxz!

 

I went ahead and notified our Banking Team about this.

 

It's my priority to make sure that I take care of this situation from all angles, so I really appreciate you sharing this information with me. Rest assured, we're doing everything we can to get you back on track.

 

Thank you once again for your patience while we're working through this.

 

If you have any other questions, please don't hesitate to let me know by posting a comment below. Have a lovely day.

Level 2

Re: I can't connect too

Can't connect for 30 days.  Have had to spend too much of my time for something that should have been better planned by Intuit.  Intuit has a real internal communications problem.  Your off-shore call centers have not even be alerted to the INV-21930.  Took an hour of Rep asking associates and coming up with bad solutions and then I informed them after finding this board.  Please confirm when this problem will be fixed, how much refund we will receive, and whether or not Chase has discontinued support for QBO. It is not in Intuit's interest to frustrate a bunch of small business owners. Chase is larger than Intuit by about $300B in market cap so Intuit needs to act and fix.

Level 2

Re: I can't connect too

I have told this to your QB reps already.....all they said is the same thing on here.  We will let you know when it’s resolved...with no eta.  So all of us QB users are in limbo and paying for the subscription to QB

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