Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

I can't get my Banking page to load. Has this been happening to you? Banking Page wont load?

The green turtle keeps turning but the page with the transactions for me to review never comes up.
2 Comments
QuickBooks Team

I can't get my Banking page to load. Has this been happening to you? Banking Page wont load?

Thank you for posting here in the Community, @wellshrink.

 

Let's get your Banking page load by performing some troubleshooting steps so you can get back to working order.

 

There are times that the browser stores frequently-accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's trying logging in to your QBO account using a private browser. This way, we can check if it's a browser data issue.

 

Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox
  • Press Command + Shift + N for Safari

Once logged in, go back and try to access the Banking page to double-check.

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If they get the same result while using a private browser, I recommend switching to a different one. 

 

Just in case you want to categorize and match your bank transaction, feel free to check out this article for the detailed steps and information: Categorize and match online bank transactions in QuickBooks Online.

 

If you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.

QuickBooks Team

I can't get my Banking page to load. Has this been happening to you? Banking Page wont load?

I'm back to ensure everything is up and running, @wellshrink.

 

Were you able to access the Banking page after performing the troubleshooting steps? I can provide further assistance if you encounter any issues with this.

 

I'll be more than happy to assist you again. Have a great day and take care always.

Need to get in touch?

Contact us