cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I can't seem to connect my company's hsbc bank account to QB online.

 
1 Comment
Highlighted
Moderator

I can't seem to connect my company's hsbc bank account to QB online.

Thanks for reaching out to the Community, @kfyong.

 

Are you getting any error messages when attempting to connect your bank? Any additional information will help me provide the best resolution.

 

In the meantime, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

 

Once signed in, try to connect the bank again to double-check. Here's how:

 

  1. In QBO, go to the Banking menu at the left pane to get to the Banking page.
  2. Tick Connect Account then search for your bank. 
  3. Click Continue, then enter the bank's credentials and select the date range for the download.
  4. Hit Connect.

 

For more information, consider checking out this article: Connect bank and credit card accounts to QuickBooks Online.

 

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Please let me know if you have any other issues or concerns by leaving a comment below. I'll more than willing to answer them. Have a great rest of the day!

Need to get in touch?

Contact us