I can't set up a payment option or connect my bank account without an error message stating that I wasn't approved. Is this because of the trial period or another reason?

Hi there, @5sheba. The denial you're seeing is most likely not related to being on a trial period. When you apply to use QuickBooks Payments, there’s a review process to determine if the account is eligible to accept payments. This process includes verifying your identity, business details, and bank information.

If it doesn’t meet the requirements, the application will not be approved. I recommend checking your email inbox, including your spam or junk folders, for any messages from Intuit that can contain additional information needed to proceed.

You can also contact our QuickBooks Payments Live Support team directly if you need further clarification. They can review your application and provide more specific details.

1. Go to the Help icon, then select the Assistant tab.
2. In the box provided, briefly describe your issue or type Contact Support.
3. Choose either Chat or Callback for help.

To ensure timely assistance, please check our support hours.

Please let me know if there's anything else I can help you with. I'll respond to you promptly.