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I cannot connect to my CitiBusiness Credit Card account. I have been trying for months. Suggestions?

 
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QuickBooks Team

Re: I cannot connect to my CitiBusiness Credit Card account. I have been trying for months. Sugge...

Hi there, @peter-wyro.

 

I'm here to help you connect your bank account to QuickBooks Online (QBO).

 

As of now, you can use the bank's URL to ensure you're using the correct link when connecting the bank.

 

Here's how:

 

  1. Go to your bank's website.
  2. Enter your user ID and password.
  3. Copy the bank's URL.
  4. Log in to your QBO account.
  5. Click on Banking at the left pane.
  6. Click on Add account.
  7. Paste the bank's URL in the Enter your bank name or URL search box.
  8. Click on the bank's name and sign in to your account.
  9. Once done entering your user ID and password, please follow the onscreen instructions to connect the account.

You can also check this article to learn more about connecting bank/credit card accounts to QBO: Connect bank and credit card accounts to QuickBooks Online.

 

However, if the problem continues, I suggest getting in touch with our Support Team to check and investigate this further securely.

 

For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

 

Keep in touch if you have any other banking questions, I'm just a few clicks away to help. Have a good day ahead!