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amberhill1239
Level 1

I cants find banking in the sidebar only bank deposits

 
1 Comment 1
Kristine Mae
QuickBooks Team

I cants find banking in the sidebar only bank deposits

Let's get this sorted out, Amberhill1239.

 

You can see the Banking tab on the left pane under Dashboard

 

I've checked our records and didn't see any open cases the same as yours. You might be experiencing browser issues. Once a website overloads, it causes unexpected results.

We'll perform some basic troubleshooting steps. Let's start with logging into your account through a private browser. It's the best place to isolate web issues. Here are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can see the Banking tab using the private browsing session, go back to your regular browser, then clear the cache to refresh the account. 

 

Also, you can use a different browser to help us narrow the cause of this behavior.

 

You can keep us updated after trying the steps. We'll be just right here to help you. 

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