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We didn't receive any reports about this. You'll want to make sure that the account is turned on before clicking the refresh button to see those bank transactions in QuickBooks Self-Employed (QBSE).
However, if you're still unable to see the transactions, you can import them in QBSE. For detailed steps, please follow this article: Add Older Transactions to QuickBooks Self-Employed.
To give you more information about QBSE, you can go over to this article: QuickBooks Self-Employed Overview.
For more questions you can reply to this thread. I'll always be here to help you anytime.