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I entered a check payment on an invoice. There was a deposit and a chargeback in the bank. The account is balanced at the moment. The payment is stuck in undeposited fund

 
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QuickBooks Team

I entered a check payment on an invoice. There was a deposit and a chargeback in the bank. The account is balanced at the moment. The payment is stuck in undeposited fund

Hey there, @DRDODGE

 

I hope your day is going well so far. To properly assist you with this problem, do you have a Merchant Services (Payments) account with us? If not, you can edit the account that the payment is depositing to. Here's how: 

  1. Go to the Sales tab. 
  2. Click on over to the All Sales section. 
  3. Locate and pick the payment. 
  4. Beside Reference no., press the Deposit to drop-down box and select an account other than Undeposited Funds to deposit to. 

 

       5. After editing, hit Save and Close or Save and New

 

It's that easy. If you want to learn more about the Undeposited Funds account, check out this article that will provide you with some additional details. 

 

Let me know if this helps. I want to make sure that we're about to get your payment issue resolved as soon as possible. Have a great day! 

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