I'm glad you came here, shannon25.
Allow me to help you with reconciliation in QuickBooks Online (QBO).
Let's begin by determining the factors that causes reconciliation discrepancies. Among these are the following:
- Duplicate transactions.
- Transaction was associated to a different bank account.
- Previously reconciled transactions were modified or deleted.
- Incorrect opening balance or account.
I suggest reviewing your previous period's reconciliation to determine which of the above mentioned is causing the error.
Here's a guide for instructions on how to fix common issues when reconciling: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.
In addition to that, you visit these links about reconciliation in QBO:
If you require assistance from our live technical support, feel free to reach them out by following the steps below:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!