Hello, lopz mobile marine. I hope you're doing fine today.
As much as I wanted to help you right away, but there are things we'll need to figure out why the funds were recorded back in your account and why you're getting a chargeback. Since you had a closed case with this, I would suggest giving a short call to our payment support. It's important to verify this matter through the help of their appropriate tools.
Due to COVID-19, we have limited support and reduced our support hours too. To make sure we address your concern on time, check their work schedule here. Once verified, they'll share with you the right way on what to do to get the money on the system.
Also, here some articles that you can read through about the chargeback in QuickBooks. It provides answers to frequently asked questions, and we'll know more about handling the chargeback in QuickBooks Payments:
Let me know if you need further assistance. I'm always here to help more. Keep safe and take care.
