cancel
Showing results for 
Search instead for 
Did you mean: 
capstoneministri
Level 1

I had a notice of payment due flash across my screen but I can't find it for the annual payment.

This is the payment for my QuickBoos account that I'm referring to
1 Comment
JessT
QuickBooks Team

I had a notice of payment due flash across my screen but I can't find it for the annual payment.

Let's check to see why you're getting a notification about paying QuickBooks, capstoneministri.

 

We'll open your Billing & Subscription page and see the status of your QuickBooks subscription.

  1. Click the Gear icon and choose Accounts and Settings.
  2. Select on Billing & Subscription.
  3. Check the status of your QuickBooks Online product.

If the status says you need to update your payment details, you can click on it and update the detail. If it's just saying Active and without any red texts that require your attention, we can just do the basic browser troubleshooting steps. Sometimes, you'll see random displays or notifications when the browser's cache is full.

 

To start, you can log in to QuickBooks in a private window. This won't save your browsing history to cache, and it's a good initial step to check browser issues. If you won't see the message, you can go back to your regular browser and clear its cache. If not, you can try other browsers to isolate the case.

 

Please let me know how the steps work for you.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us