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Level 2

I had a security breech

I got hacked and someone is emaqiling m,y clients asking for payment
1 Comment 1
QuickBooks Team

I had a security breech

Hi, @melany1.


The security of your information is the most relevant to us and something we take very sincerely here at QuickBooks and Intuit as a whole. I know that it's not easy if your business account was hacked. That's why I'm here to provide troubleshooting steps on how to report fraudulence. 


Let's change first the password to make sure they're secure, and people who shouldn't have access won't be able to log in. 


Here's how: 


  1. Sign in to your Intuit Account Manager using your QBo credentials. 
  2. Choose Sign in and security on the left side. 
  3. In the User ID, Email Address, or Password section, modify your information. 
  4. Hit Save

For more details, visit this article: Change your email, user ID, or password for QuickBooks Online and QuickBooks Self-Employed.


You can also check the Audit Log in your account to see what users have been making changes to your books and to address it with the user accordingly.


After that, I'd recommend reporting this to our Intuit Security team by sending an email at or call our Customer Care Team. They can investigate your account and take further action. 


Here's how: 


  1. Go to the Help icon on the top. 
  2. Write your concern on the box, then hit Let's talk
  3. Choose either Start a chat or Get a call


       4. Complete the required information, then submit the request. 


To ensure we address your concern quickly, check out first our support hours and types


I've attached an article that helps you handling skeptical emails in QBO: How to recognize and report suspicious emails


Let me know if your account was safe already. I want to make sure this is taken off. 

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