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dave159
Level 1

I have a 10 month gap in my imported bank transactions. But when i try to manually import the missing statements, it says they have already been imported!

 
1 Comment 1
JessT
Moderator

I have a 10 month gap in my imported bank transactions. But when i try to manually import the missing statements, it says they have already been imported!

Hi Dave,

 

It could be that the transactions are already in your records. That's why the system is saying so. I'll help you check it out, and we'll do some steps if they are not there.

 

Check on your transaction filters. You can set them to All to show all your transactions. If they are still not there, you can do the browser troubleshooting steps and try importing them again.

 

 

To do the browser troubleshooting steps, you'll want to sign in to QBSE using a private or incognito browser. This disables your browser extensions and stops the cache from saving your browsing history.

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you can import your transactions without error, you can go back to your regular browser and clear its cache. If you still see the same prompt, you can try other browsers to know if this only happens to the one you use.

 

You can also check about creating rules to speed up the process of categorizing your transactions.

 

Feel free to share an update after doing the steps above.

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