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I have a banking alert message (#355): problem with bank connection (just one a/c - another with same bank is working). Issue now for 21 days. How long until resolved?

 
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QuickBooks Team

I have a banking alert message (#355): problem with bank connection (just one a/c - another with same bank is working). Issue now for 21 days. How long until resolved?

Hi there, @finace66.

 

Thank you for taking the time to reach out to the Community. 

 

Currently, we have a few different banks that are giving us this error message. Our engineers are aware of this, and they are investigating the error. I recommend contacting our technical support team to be added to the list of affected users. This way, you can receive email updates and know when a resolution has been posted. Below I've included the steps for contacting support. 

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

Please let me know if there's anything else that I could assist you with. I'll be sure to keep an eye out for your response. You can always reach out to the Community or me anytime you find you need help. Take care and enjoy the day! 

 

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