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Level 1

I have a credit card holding account that shows up as a negative balance, I cannot delete it and the system is asking me to reconnect it.

 
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QuickBooks Team

I have a credit card holding account that shows up as a negative balance, I cannot delete it and the system is asking me to reconnect it.

Welcome to the Online Community, susan73.


May I know the name of your financial institution? The information can help me check if there’s a reported issue. While waiting for your reply, let’s perform some basic troubleshooting steps.


Before deleting the account, make sure to add, match or accept the transactions in the For Review tab. I suggest following the recommended steps in this article and proceed directly to the Match an existing transactionMatch and categorize bank transactions in QuickBooks Online.


Next, close your company file and open it using the incognito mode or private window. The browser’s cache stores temporary data to speed up loading times.


When there are too many files, it causes unexpected behavior in QBO. To bring up a private window, follow the steps below.

 

  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P

Once the private browsing opens, try deleting the credit card account again. If you continue to get the same result, I recommend contacting our QBO Care Team.

 

  1. Choose the Help menu in the upper right hand to open the Search window.
  2. From there, scroll down to click the Contact us link.
  3. Type the issue/topic in the field box and then hit the Let’s talk button.
  4. Select how you want to reach out to our support team: Message an agent or Get a callback.

They have tools to help check what’s causing the error to show when deleting the account. Once the resolution is available, one of our support specialists will guide you through the process to resolve the issue.


For future reference, check out the Disconnect or delete an account from the Downloaded Transactions page article. It provides an overview of the process as well as a link on how to fix online banking errors.


Stay in touch if you have any other concerns or questions about QBO. I’m always ready to answer them for you. Have a good one.

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