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I have a negative reconciling number. How do I fix this?

I need a phone call from someone.
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I have a negative reconciling number. How do I fix this?

I can share a couple of info and steps to ensure you can get rid of the negative balance when reconciling your account in QuickBooks Online (QBO), @rpinandc.


First, let's check your opening and beginning balances to make sure they're accurate. Also, please review the ending balance you've entered in QuickBooks. Make sure it matches the one from your bank statement. 


Here's how:


  1. Go to your Reconciliation window, and then select Edit info.
  2. Review the Ending balance and Ending date. Make sure they match your bank statement.
  3. Make edits as needed, and then click Save when you're ready.

If you get the same outcome, please proceed to steps 3 to 7 of this article for the fixes: Resolve issues when you're reconciling accounts in QBO.


On the other hand, you've got two more options for further assistance with this. The first one is by getting in touch with one of our representatives or you can look for a Pro-Advisor (if you don't have an accountant).


For the first option, please refer to this article on how to contact our support team: Contact QBO support. It also contains the support hours to ensure they can assist you on time.


In case you prefer the second option, you can look for a Pro-Advisor. They're independent accounting professional who can provide helpful insights about your concern. You can visit our Pro-Advisor website to find one. For more details, please check out this article: Find-A-ProAdvisor resources.


To ensure the accuracy of your books, you can pull up your reconciliation report. This way, you can review for possible discrepancies and fix them right away. Then, you can export or print a copy of it for future use. For additional insights, please see this handy resource: How do I view, print, or export a reconciliation report?


You can count on me if you have more questions about managing your reconciliation in QBO. I'd be glad to help you some more. Take care and have a good one.

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