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Join nowI notice the regular price of QBSE is $15/month, and QBO Simple Start is $25/month. If you don't have any data in your current account, it is better to open a brand new one with current disccounted price for up to 6 months. For QBSE, the current discounted price is $1/month for12 months.
https://quickbooks.grsm.io/us-promo
Thanks for joining us here, sarah-dolson.
In addition to Fiat Lux's answer, I'd also like to make sure you'll be routed you to the right support that can help you verify the status of your account as well as the details of the charge.
I suggest contacting our QuickBooks Self-Employed Team for they have the special tools used to identify the reason why you're unable to access your account while being billed.
You can reach them by following the steps below:
The details on how to get in touch with the support is outlined in this article: How to contact QuickBooks Self-Employed Support.
I've got your back if you need more help. I'm always happy to lend a hand. Have a good one.
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