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Join nowHi there, @jimhohl.
Thank you for voicing out your concerns to us. I understand the urgency to connect your Chase bank with QuickBooks Online. Any progress of known issues is being communicated via email.
If you can also specify the error message you're getting when trying to connect your bank? That would be awesome as it will help me narrow down my research in providing you the status of the known issue. Also, I can provide you the INV case number for your reference in case we'll need to advise you to contact our Phone Support team.
For future reference, I'm attaching an article that can help you fix specific banking errors in case you encounter any: What to do if bank transactions won’t download or there's a bank error.
Looking forward to hearing more again from you. We're always here to help in any way we can.
Hello, @jimhohl.
The error message can provide more information and a precise error code if you click the More Info hyperlink in blue. This will help us determine which message you're getting and allow us to do some extensive research on the code it's generating. There's usually a ticket already created when errors like this are persistent in QuickBooks, but we need the exact number to get the ticket information for you. This usually appears in a set of parentheses like so: Unable to connect to bank (404). Feel free to provide a screenshot of the code too.
I'll keep an eye out for your response.
I clicked on it and it only pops up a help panel, no error code.
Thanks for providing the screenshot, jimhohl.
I've conducted research here and found out that there's an open investigation about the Chase Bank connectivity issue. We don't have a specific timeframe to when it will be resolved. Rest assured, our software engineers are prioritizing and doing their best to get this fixed.
I encourage you to give us a short call. This way, we'll be able to directly add your contact details to our notification list. Please have our technical support link your case number to INV-39811. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track.
You can follow the steps below to connect with us:
Please check out our support hours below and contact us at a time convenient to you:
In the meantime, we can manually upload your bank transactions to your QuickBooks account. We can start by signing in to your bank's website and follow the instructions on how to download them. You can either save them as Comma-Separated Values (CSV), QuickBooks Online (QBO), or Quicken (QFX) format.
Here's how to upload the file:
After uploading it, let's go back to the Banking menu to match and categorize your bank transactions.
I'll be right here if you need more help in managing your bank transactions. You can always tag my name in your comments.
My connection to Chase Bank has not been working for several months. I reported it AGAIN today only to be told it is STILL being worked on. How can this slow response be considered "prioritizing"? When can we expect this to be fixed?
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