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jimhohl
Level 1

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

 
8 Comments 8
katherinejoyceO
QuickBooks Team

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

Hi there, @jimhohl.

 

Thank you for voicing out your concerns to us. I understand the urgency to connect your Chase bank with QuickBooks Online. Any progress of known issues is being communicated via email. 

 

If you can also specify the error message you're getting when trying to connect your bank? That would be awesome as it will help me narrow down my research in providing you the status of the known issue. Also, I can provide you the INV case number for your reference in case we'll need to advise you to contact our Phone Support team. 

 

For future reference, I'm attaching an article that can help you fix specific banking errors in case you encounter any: What to do if bank transactions won’t download or there's a bank error.

 

Looking forward to hearing more again from you. We're always here to help in any way we can. 

 

 

jimhohl
Level 1

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

This is the error I get. Not very helpful to you or me, right? 

 

 

Anna S
QuickBooks Team

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

Hello, @jimhohl.

 

The error message can provide more information and a precise error code if you click the More Info hyperlink in blue. This will help us determine which message you're getting and allow us to do some extensive research on the code it's generating. There's usually a ticket already created when errors like this are persistent in QuickBooks, but we need the exact number to get the ticket information for you. This usually appears in a set of parentheses like so: Unable to connect to bank (404). Feel free to provide a screenshot of the code too.

 

I'll keep an eye out for your response.

jimhohl
Level 1

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

I clicked on it and it only pops up a help panel, no error code. 

jimhohl
Level 1

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

This is what i see when i click more info:

 

 

jimhohl
Level 1

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

This is all I see when I click More Info.

KlentB
Moderator

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

Thanks for providing the screenshot, jimhohl.

 

I've conducted research here and found out that there's an open investigation about the Chase Bank connectivity issue. We don't have a specific timeframe to when it will be resolved. Rest assured, our software engineers are prioritizing and doing their best to get this fixed. 

 

I encourage you to give us a short call. This way, we'll be able to directly add your contact details to our notification list. Please have our technical support link your case number to INV-39811. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track.

 

You can follow the steps below to connect with us:

  1. Click the Help icon.
  2. Hit Contact Us.
  3. Enter "Chase Bank error when trying to connect bank accounts" in the description.
  4. Select Let's talk.
  5. Choose Get a callback or Start messaging.

Please check out our support hours below and contact us at a time convenient to you:

  • 6:00 AM-6:00 PM Monday-Friday
  • 6:00 AM-3:00 PM Saturday

In the meantime, we can manually upload your bank transactions to your QuickBooks account. We can start by signing in to your bank's website and follow the instructions on how to download them. You can either save them as Comma-Separated Values (CSV), QuickBooks Online (QBO), or Quicken (QFX) format.

 

Here's how to upload the file:

  1. Select Banking from the sidebar menu.
  2. Choose the Banking tab.
  3. Click the Upload transactions button.
  4. Hit Browse, then locate the file you downloaded from your bank.
  5. Select the account you want to upload the transactions into from the QuickBooks account ▼ drop-down menu, then click Next
  6. Follow the on-screen instructions, then select Next.
  7. When you’re ready, hit Let's go.

After uploading it, let's go back to the Banking menu to match and categorize your bank transactions. 

 

I'll be right here if you need more help in managing your bank transactions. You can always tag my name in your comments.

jimhohl
Level 1

I have been unable to connect with Chase Bank for MONTHS now. This is a known issue and I really need it resolved. What is the time line for this?

My connection to Chase Bank has not been working for several months. I reported it AGAIN today only to be told it is STILL being worked on. How can this slow response be considered "prioritizing"? When can we expect this to be fixed? 

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