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Welcome to the Community, @eb12.
I'd like to look into this deeper for you and get you on track with your bank's connection. First, I'd like to ask a few questions to learn more about your bank:
In the meantime, you can check out this Community Article about getting started: Bank Feeds in QuickBooks Desktop.
If you leave me a Reply with the details, I'd be happy to assist you further. I'll keep an eye out for your response.