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Community Contributor **

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

 
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Best answer 01-15-2019

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QuickBooks Team

Re: I have entered customer payments and used Undeposited Funds in the Deposit To account. When I...

Hi @sharon11,

 

Thanks for joining the Community. I'd be delighted to assist you in determining why your customer payments are not appearing when making a bank deposit. 

 

There are a couple of reasons for why a payment that's been entered into Undeposited Funds will not appear on the Deposit screen. The first reason is that the payments have already been deposited. I recommend verifying that they haven't already been deposited. Here's how:

 

  1. Click Accounting on the left navigation menu and Chart of Accounts.
  2. Locate the Undeposited Funds account and select View register in the Action column.
  3. Click on a Customer Payment that isn't appearing and select Edit.
  4. Check in the top left of the screen to see if it has a linked transaction. If it is, you can click the blue link to see it.

 

The following is a screenshot to serve as a visual reference:

 

 

Should the payments not be linked to a deposit, I recommend verifying the setup of your Undeposited Funds account. In order for payments to appear on the Deposit screen, the Account Type needs to be Other Current Assets and the Detail Type be Undeposited Funds. There have been instances in the past of users renaming accounts, which can explain why payments are missing. You can verify this in your Chart of Accounts. I've included some pictures as an example:

 

 

 

If this account is not set up like this, I recommend searching to see if any of your accounts have that Detail Type. Should you find such an account, that was the original Undeposited Funds account that was made. You may wish to consider renaming the account and moving the payments there since QuickBooks Online only supports one Undeposited Funds account. 

 

I'm including a link to a Community post that goes over the workflow for receiving payments and using Undeposited Funds: How to Use the Undeposited Funds Account to Receive Payments in QuickBooks Online.

 

That's it. I'm confident this information will help you get on the right track.

 

I want to ensure that this is taken care of for you, so please feel free to post an update below. Wishing you continued prosperity. 

4 Comments
QuickBooks Team

Re: I have entered customer payments and used Undeposited Funds in the Deposit To account. When I...

Hi @sharon11,

 

Thanks for joining the Community. I'd be delighted to assist you in determining why your customer payments are not appearing when making a bank deposit. 

 

There are a couple of reasons for why a payment that's been entered into Undeposited Funds will not appear on the Deposit screen. The first reason is that the payments have already been deposited. I recommend verifying that they haven't already been deposited. Here's how:

 

  1. Click Accounting on the left navigation menu and Chart of Accounts.
  2. Locate the Undeposited Funds account and select View register in the Action column.
  3. Click on a Customer Payment that isn't appearing and select Edit.
  4. Check in the top left of the screen to see if it has a linked transaction. If it is, you can click the blue link to see it.

 

The following is a screenshot to serve as a visual reference:

 

 

Should the payments not be linked to a deposit, I recommend verifying the setup of your Undeposited Funds account. In order for payments to appear on the Deposit screen, the Account Type needs to be Other Current Assets and the Detail Type be Undeposited Funds. There have been instances in the past of users renaming accounts, which can explain why payments are missing. You can verify this in your Chart of Accounts. I've included some pictures as an example:

 

 

 

If this account is not set up like this, I recommend searching to see if any of your accounts have that Detail Type. Should you find such an account, that was the original Undeposited Funds account that was made. You may wish to consider renaming the account and moving the payments there since QuickBooks Online only supports one Undeposited Funds account. 

 

I'm including a link to a Community post that goes over the workflow for receiving payments and using Undeposited Funds: How to Use the Undeposited Funds Account to Receive Payments in QuickBooks Online.

 

That's it. I'm confident this information will help you get on the right track.

 

I want to ensure that this is taken care of for you, so please feel free to post an update below. Wishing you continued prosperity. 

Community Contributor **

Re: I have entered customer payments and used Undeposited Funds in the Deposit To account. When I...

I discovered that my "detail type" for the undeposited funds account was "other current assets".  Since I could not edit the detail type, I set up another account correctly and moved the customer payments to the new account.  Works like a charm !  Thanks for your help !

QuickBooks Team

Re: I have entered customer payments and used Undeposited Funds in the Deposit To account. When I...

Hello again, @sharon11,

 

You're most welcome! I'm glad to hear that it's now resolved and working like a charm! 

 

Please know that I'm only a few clicks away if you need anything else. Cheering you to a great rest of your week.

Experienced Member

Re: I have entered customer payments and used Undeposited Funds in the Deposit To account. When I...

Hello,

I stumbled upon this thread as I was trying to troubleshoot this exact problem. I have a large balance in my Undeposited Funds account, I'm assuming from duplicated payments (manual & bank feed). There are hundreds of entries in my UF chart of accounts but only several show up when it's time to make a deposit. I was hoping to find a solution for a large scale clean up without having to go back through every single deposit.

 

One thought for the clean up was to create a dummy bank account and deposit all of the UF in to that and match it with an expense in the same amount to maintain a zero balance. The issue is, I'm only getting a fraction of the UF to flow through to be chosen for the deposit. Any thoughts?