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sharon11
Level 2

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

 
Solved
Best answer January 15, 2019

Best Answers
David-212915
QuickBooks Team

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

Hi @sharon11,

 

Thanks for joining the Community. I'd be delighted to assist you in determining why your customer payments are not appearing when making a bank deposit. 

 

There are a couple of reasons for why a payment that's been entered into Undeposited Funds will not appear on the Deposit screen. The first reason is that the payments have already been deposited. I recommend verifying that they haven't already been deposited. Here's how:

 

  1. Click Accounting on the left navigation menu and Chart of Accounts.
  2. Locate the Undeposited Funds account and select View register in the Action column.
  3. Click on a Customer Payment that isn't appearing and select Edit.
  4. Check in the top left of the screen to see if it has a linked transaction. If it is, you can click the blue link to see it.

 

The following is a screenshot to serve as a visual reference:

 

 

Should the payments not be linked to a deposit, I recommend verifying the setup of your Undeposited Funds account. In order for payments to appear on the Deposit screen, the Account Type needs to be Other Current Assets and the Detail Type be Undeposited Funds. There have been instances in the past of users renaming accounts, which can explain why payments are missing. You can verify this in your Chart of Accounts. I've included some pictures as an example:

 

 

 

If this account is not set up like this, I recommend searching to see if any of your accounts have that Detail Type. Should you find such an account, that was the original Undeposited Funds account that was made. You may wish to consider renaming the account and moving the payments there since QuickBooks Online only supports one Undeposited Funds account. 

 

I'm including a link to a Community post that goes over the workflow for receiving payments and using Undeposited Funds: How to Use the Undeposited Funds Account to Receive Payments in QuickBooks Online.

 

That's it. I'm confident this information will help you get on the right track.

 

I want to ensure that this is taken care of for you, so please feel free to post an update below. Wishing you continued prosperity. 

View solution in original post

9 Comments
David-212915
QuickBooks Team

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

Hi @sharon11,

 

Thanks for joining the Community. I'd be delighted to assist you in determining why your customer payments are not appearing when making a bank deposit. 

 

There are a couple of reasons for why a payment that's been entered into Undeposited Funds will not appear on the Deposit screen. The first reason is that the payments have already been deposited. I recommend verifying that they haven't already been deposited. Here's how:

 

  1. Click Accounting on the left navigation menu and Chart of Accounts.
  2. Locate the Undeposited Funds account and select View register in the Action column.
  3. Click on a Customer Payment that isn't appearing and select Edit.
  4. Check in the top left of the screen to see if it has a linked transaction. If it is, you can click the blue link to see it.

 

The following is a screenshot to serve as a visual reference:

 

 

Should the payments not be linked to a deposit, I recommend verifying the setup of your Undeposited Funds account. In order for payments to appear on the Deposit screen, the Account Type needs to be Other Current Assets and the Detail Type be Undeposited Funds. There have been instances in the past of users renaming accounts, which can explain why payments are missing. You can verify this in your Chart of Accounts. I've included some pictures as an example:

 

 

 

If this account is not set up like this, I recommend searching to see if any of your accounts have that Detail Type. Should you find such an account, that was the original Undeposited Funds account that was made. You may wish to consider renaming the account and moving the payments there since QuickBooks Online only supports one Undeposited Funds account. 

 

I'm including a link to a Community post that goes over the workflow for receiving payments and using Undeposited Funds: How to Use the Undeposited Funds Account to Receive Payments in QuickBooks Online.

 

That's it. I'm confident this information will help you get on the right track.

 

I want to ensure that this is taken care of for you, so please feel free to post an update below. Wishing you continued prosperity. 

View solution in original post

sharon11
Level 2

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

I discovered that my "detail type" for the undeposited funds account was "other current assets".  Since I could not edit the detail type, I set up another account correctly and moved the customer payments to the new account.  Works like a charm !  Thanks for your help !

David-212915
QuickBooks Team

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

Hello again, @sharon11,

 

You're most welcome! I'm glad to hear that it's now resolved and working like a charm! 

 

Please know that I'm only a few clicks away if you need anything else. Cheering you to a great rest of your week.

porter39
Level 1

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

Hello,

I stumbled upon this thread as I was trying to troubleshoot this exact problem. I have a large balance in my Undeposited Funds account, I'm assuming from duplicated payments (manual & bank feed). There are hundreds of entries in my UF chart of accounts but only several show up when it's time to make a deposit. I was hoping to find a solution for a large scale clean up without having to go back through every single deposit.

 

One thought for the clean up was to create a dummy bank account and deposit all of the UF in to that and match it with an expense in the same amount to maintain a zero balance. The issue is, I'm only getting a fraction of the UF to flow through to be chosen for the deposit. Any thoughts?

 

 

momthebookkeeper
Level 1

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

I looked over your post.  I am having the same issue with nothing appearing in the undeposited funds window.  My type and detail type for undeposited funds is incorrect according to your earlier post.  When I try to change the detail type to undeposited funds I get an error message : You cannot change the detail type of an account to "undeposited funds" or change and "undeposited funds" account to another detail type".  There is no account listed on the chart of accounts with a detail type of undeposited funds.  Now what?

LieraMarie_A
QuickBooks Team

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

Thanks for joining this thread, @momthebookkeeper.

 

You may also consider checking your inactive accounts if you already have an Undeposited Funds detail type. 

 

Here's how to view inactive accounts:

  1. Go to Accounting.
  2. Select Chart of Accounts.
  3. Click the Gear icon.
  4. Select Include inactive by placing a checkmark.

The screenshot below shows you the third and fourth step.
Capture.PNG

You can identify your inactive accounts if you can see the Make active option under the Action column.

 

For more common Chart of Accounts tasks, check out this article: Understand the chart of accounts.

 

If there's anything else that I can help you with, please let me know in the comment section down below.

 

jacksonproperties
Level 1

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

, I am having the exact same problem, but have not been able to find help for Quickbooks Desktop on the subject. Can you help or direct me to a thread that solves this for Desktop? I followed the steps and got to the Chart of Account and the "Account Type needs to be Other Current Assets".  However, in Desktop I do not have a "Detail Type be Undeposited Funds".   Thank you.

RenjolynC
QuickBooks Team

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

I'd be glad to share the steps for the QuickBooks Desktop, jacksonproperties.

 

You'll know when the payment is deposited when you run the Transaction History by following these steps:

 

  1. Go to Customers > Customer Center.
  2. Select the customer's name and double-click on the Payment.
  3. In the Customer Payment window, click the Reports tab.
  4. Click the Transaction History icon to see the Deposit.
  5. Highlight the Deposit and click the Go To button to open the deposit and see which account the payment was added.

Here's a sample screenshot for reference:

 

 

I'm also adding this article for information about the undeposited funds account: Deposit payments into the Undeposited Funds account in QuickBooks Desktop.

 

If there's anything else you need, please let me know. I'll be around to help you some more. 

jacksonproperties
Level 1

I have entered customer payments and used Undeposited Funds in the Deposit To account. When I go to make bank deposit, these payments are not shown.

@RenjolynC  Thank you for answering my question. I followed your steps, however, I get this error message: "Transaction History does not exist for this payment". If I apply the payment to an invoice and click Go To, it takes me to the Paid Invoice.

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